This will not result in you being charged for the app or the in-app purchase again. Removing and reinstalling the app can sometimes resolve the issue in those cases. However, sometimes it's impossible to pinpoint an exact cause for a problem (especially remotely). With regards to the problem you experienced: my first response was to clarify the issue, I needed to ask you some questions about what you were or weren't seeing in the app to be able to diagnose possible causes. I'm sorry about that and I've taken measures to make sure that can't happen in the future. Unfortunately your support email fell through the cracks, causing the very slow response. I don’t like to give bad reviews because technology has its glitches but it’s annoying to simply get a shoulder shrug after 2 months. No solutions, no fixes, other than deleting and reloading and paying again?There are no refunds, no obvious instructions on the app. ![]() The reply simply said what I “should” see on my app (his quotation marks) which did not exist, and he said there was obviously a problem with it loading. It took nearly 2 months for a reply so I gave up. I bought this app as well as the expansion pack and the expansion pack doesn’t work so I contacted them. Tag your image with #TinyPlanet to be featured in our Instagram feed. 3 more video effects: Video Rotate, Video Zoom and Video Blast. ![]()
0 Comments
Leave a Reply. |